COE Customer Service Representative - #9181428

Frontdoor


Date: Aug 18, 2022
City: Des Moines, IA
Contract type: Full time
Frontdoor
Overview



Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.



Responsibilities




Summary:

As a Customer Care Associate you will represent the business unit to customers and business partners (e.g., contractors, realtors, etc.). You will acquires knowledge and understanding of product coverage and must adhere to departmental guidelines, policies, and procedures while maintaining a professional and businesslike relationship with both internal and external customers. You are responsible for providing every customer with the best possible service experience.




Responsibilities:

Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures and contract coverage



Explains and upholds contract coverage to customers and/or contractors



Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved



Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses



Qualifications



Minimum Education, Licensure and Professional Certification requirements:



High school diploma or general education degree (GED) required




Minimum Experience required:

0-2 years of experience




Required Skills:

Computer literacy



Problem solving and decision making



Attention to detail



Multi-tasking



Adapt to a fast-paced environment




Preferred Skills:

Customer service experience and/or training preferred



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Job Locations US-TN-Nashville | US-GA-Atlanta | US-IA-Des Moines | US-MS-Jackson | US-MI-Lansing | US-IN-Indianapolis



ID 2022-2884



Category Customer Service/Support



Type Full Time



Company AHS American Home Shield Corp

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