Emergency Department Tech 2 - Full-time - #8982807

Logan Health

Date: Jun 23, 2022
City: Coram, MT
Contract type: Full time
Logan Health

Job Description Summary:

Provides patient care and support services under the direction and supervision of a RN. Provides diversified secretarial functions, and other basic tasks as requested in the Emergency Department.

Provides Patient Care services as delegated by and performed under the supervision of a RN.

  • Escorts patients to a room.

  • Assists patients into bed and getting gown on.

  • Vital signs.

  • O2 placement if needed.

  • Applies ID/allergy bands.

  • Place patient info in Central Monitor.

  • Answers call lights and follows up with RN where needed.

  • Assists with rounding.

  • Provides patient assistance to bathroom.

  • Documentation of vital signs and patient care provided in the EMR.

  • Prepares room for next patient.

  • Retrieves supplies and equipment for procedures and as needed for staff, physicians, and patients.

  • Supply charging thru documentation.

  • Transport of lab specimens to lab as needed.

  • Stocking patient rooms with linen and supplies.

  • Empty the full dirty laundry bags.

  • Stock IV trays and multiple other cart.

  • Document blanket warmer temperature and stock it with IV bags & gel.

  • Check O2 tanks.

  • Demonstrates understanding of protocols and procedures, mass casualty plan, and down time procedure.

  • Provides input in the formulation of policies and procedures.

  • Participates in the Quality Improvement process.

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Coordinates the essential secretarial needs for the Emergency Department and disseminates needed information back to the Emergency Department staff and ancillary departments.

  • Informs staff and other ancillary departments of immediate patient needs.

  • Appropriately notifies ancillary departments of patient needs such as calls to respiratory, lab, radiology as needed.

  • Makes copies of patients’ charts for transfers and admits. Makes copies and keeps paper forms stocked.

  • Responsible for the intranet call schedule daily updates.

  • Maintains organization of patient charts and retrieves old records from McKesson, One Content, ECW, Meditech, HIM, pharmacies, or other facilities.

  • Able to do basic functions in outlook, word, and excel.

  • Assesses supply inventories as necessary and retrieve from other unit if able or notify lead UC of supplies needed.

  • Carry ward clerk phone.

  • Answers telephone and provides appropriate information for inquiries or transfers calls to the appropriate person.

  • Assists in paging codes or other emergency situations per protocol in a professional manner.

  • Greets and directs patients, visitors, and physicians.

  • Maintains nurse's station, storage cabinets and file drawers.

  • Keeps area clean and organized.

  • Assists physicians with quality projects

  • Effectively assists in the orientation of new employees when requested.

  • Conducts chart audits to facilitate quality improvement.

Respects patient's rights to privacy and dignity.

  • Maintains confidentiality of patient information according to HIPAA requirements. Does not discuss personal or work related problems with the patient.

  • Knocks on closed doors when entering.

  • Use privacy curtains and covers patients appropriately.

  • Champions’ projects related to patient environmental concerns and needs.

  • Shows awareness of current patient satisfaction rating for the organization and is engaged in improvement projects.

Provides patient safety and comfort measures.

  • Answers call lights promptly, gives care as required or gives message to qualified nurse.

  • Reports defective and/or malfunctioning equipment and places work order as needed.

  • Follows standard precautions and specific isolation techniques per policy.

  • Keeps the patient updated about wait times frequently and checks in often.

  • All equipment needs to be wiped down between patients with disinfectant cloths.

  • Ambulates patients, repositions patients and assists with transfers to chairs, wheelchairs, using additional assistance or other equipment (i.e. sara steady or transfer belt).

  • Participates in committees and projects that contribute to patient safety.

  • Readily suggests process improvements aimed at refining patient safety.

Maintains a positive work climate through effective communications and overall team effort.

  • Promotes positive work climate.

  • Communicates with providers and other care team members in SBAR format.

  • Accurately conveys messages to the appropriate person.

  • Keeps Emergency Department staff updated as to patient volumes and available rooms.

  • Facilitates communication among hospital personnel, physicians and outside agencies.

  • Listens courteously and attentively to patients, families, physicians, peers and staff.

  • Communicates in an understandable and diplomatic way.

  • Is helpful and courteous, shows tack and understanding to patients, families, physicians and staff.

  • Strives to problem-solve by using proper communication channels and the chain of command.

  • Assists as a proactive team member looking for additional ways to help the team within the appropriate scope of the role.

  • Returns phone calls for staffing needs in a timely manner.

  • Demonstrates the use of closed loop communication on regular basis

Other duties as assigned.

Compliance Plan and Code of Conduct:
LHW is dedicated to the highest ethical standards as it is essential to meeting our commitment to our mission and vision. Individual responsibilities include adhering to our organizational Compliance Plan and Code of Conduct. Maintains awareness and understands the organization-wide compliance plan. Familiar with and adheres to LHW's published Code of Conduct which provides guidance and expectations regarding confidentiality, conflict of interest, billing, controlled substances, Emergency Medical Treatment and Labor Act (EMTALA), payments for referrals, gifts, anti-kickback laws, safety and health, waste disposal, and compliance with antitrust laws, advertising and marketing, discrimination, insider trading and government requests. (EF) Reports any violation or suspected violation of this Code or other hospital policies or procedures to supervisor, Compliance Officer or through the compliance hotline. (EF) Attends and/or completes mandatory training regarding organizational compliance. (EF)

Education and Experience Requirements

Requires : Strong background in medical terminology; must be proficient in use of computer and accurate in data entry skills.

Effective interpersonal and communication skills; strong teamwork skills; must be detail oriented and possess ability to prioritize and multi-task under pressure. Able to anticipate needs of staff in specific situations. Can work independently but also take direction well. Must have current phlebotomy, telemetry and EKG experience/certification or complete LHW competency to perform. Skills demonstration may be required.

Current CPR or AHA BLS certification or ability to obtain within 2 months of hire.

Desire : High school diploma or GED; One year experience as a hospital unit clerk, medical secretary, CNA, CMA, or EMT is highly desirable.


Variable (United States of America)

Schedule Details:

Please know schedules and shifts are subject to change based on patient care and department/organizational needs.

This is a full-time, 36 hour per week position that typically works shifts starting at 0900, 1000 or 1300 on variable days including every other weekend and rotating holidays.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

  • Criminal background check

  • Reference checks

  • Drug Screening

  • Health and Immunizations Screening

  • Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.

Patient Centered Care

Welcome to Logan Health - Whitefish and thank you for your interest in becoming a part of our fascinating team. We believe that everyone who works at Logan Health - Whitefish is a caregiver, regardless of their job description. While Logan Health - Whitefish provides competitive pay and benefits, as well as a comfortable work environment, our employees are motivated by our service commitment to provide quality patient care for our community.

As a Planetree affiliate, we have embraced the philosophy of providing patient-centered care, recognizing diversity and providing exceptional customer service. It was the catalyst for change that resulted in Logan Health- Whitefish receiving national recognition for six consecutive years from Avatar International, Inc. for exceeding patient expectations. We take pride in providing our quality level of service and continuously work to go above and beyond our stellar reputation.

Please take a few minutes to view this informational video for a look into Logan Health - Whitefish.

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