District Account Manager - #8880503

Wilcox & Flegel

Date: May 14, 2022
City: Silver Lake, WA
Contract type: Full time
Wilcox & Flegel
Job Details

Job Location

Longview Plant - Longview, WA

Company Mission

To create lasting partnerships with our customers, our employees, and the communities we serve.


We make distribution effortless.

Our Core Values

  • Positively Impacting Others Create positive energy using empathy and kindness

  • Adapt to Change Embrace, encourage and excel in a changing environment

  • Team Environment Create synergy with common purpose and commitment

  • Honest Communication Communicate to build trust and mutual respect

  • Safe and Strong Work Ethic Consistently producing high quality work in a safe manner

Overall Essential Performance and Behavioral Expectations:

In the performance of each persons respective job responsibilities and duties, all Wilcox and Flegel Team Members are expected to meet the following as well:

  • Consistently act in accordance with and model our Core Values.

  • Performs all duties in a safe manner at all times.

  • Perform consistent quality work within deadlines with or without direct supervision.

  • Interact professionally with other Wilcox and Flegel Team Members, customers and suppliers.

  • Work effectively individually and as a team contributor on all assignments.

  • Work under pressure and be able to effectively manage stress as needed.

  • Be accountable for behavior and achieving or exceeding results.

  • Work independently while understanding the importance and necessity of clearly communicating and coordinating work efforts with other Wilcox and Flegel Team Members and organizations.

  • Meet required attendance and punctuality standards established for the position.

  • Bring your best each day in the performance of responsibilities and duties.

  • Cooperatively and effectively perform other duties as may be assigned.

Position Summary:

Wilcox + Flegel is the ExxonMobil lubricant distributor for Washington, Oregon, and Southeast Alaska. We have a great reputation amongst our peers and customer base for providing top tier products and outstanding customer service. Wilcox + Flegel is a respected business in the fuel and lubricant markets in the Northwest

As a District Account Manager, you will be responsible for managing and profitably growing existing accounts. The District Account Manager is to work with Customer Support, Operations, and Sales staff to maximize gross profit for the organization. The District Account Manager will manage Commercial and Industrial accounts. This will include but not be limited to Industrial Manufacturing, Construction, Power Generation, Mining, Machining, Trucking Fleets, PVL accounts, car dealerships and automotive repair, Forestry and, Agriculture. The territory covers Cowlitz, Clark, Wahkiakum, Columbia, and Clatsop counties. It is a fast-paced role that is high customer facing. Responsible to consistently role model our Core Values.

Essential Position Functions and Responsibilities:

  • Responsible for Account Management and Profitable Growth.

  • Develops goals and strategies to maintain and increase revenue within assigned accounts or sales territory to meet established growth targets.

  • Establishes, develops, and maintains business relationships with current customers in the assigned territory/accounts.

  • A strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit.

  • Organizes and leads periodic account reviews with account decision-makers.

  • Collaborates with sales team to share information.

  • Works closely with manufacturers marketing specialists, product managers, and engineering teams to provide the highest level of support for customers.

  • Expedites the resolution of customer problems and complaints utilizing all possible resources
  • Coordinates sales efforts with sales management, marketing, accounting, operations, and factory support personnel.

  • Reports on potential product application developments within territory.

  • Supplies management with verbal and written reports (CRM) on customer needs, problems, interests, competitive activities, and potential for new products and services.

  • Develops and maintains industry knowledge of core industries, current products, and trends.

  • Develops and follows an approved and supervised Professional Development Plan (PDP).

  • Attends training as necessary and appropriate.

  • Seeks feedback on personal strengths and challenges and continues professional development.

  • Responsible for account retention and reducing customer churn rates.

  • Responds in a timely manner to all customer inquiries.

  • Frequent travel including possible overnight stays will be required.

Critical Core Competencies and Skills:

  • Demonstrated aptitude for problem solving; ability to determine solutions for customers.

  • Results oriented and accountable.

  • Agile, flexible, and resilient.

  • Strong presentation creation and delivery skills.

  • Works independently with minimal supervision
  • Ability to resolve customer issues and concerns independently when appropriate.

  • High level of organization and follow through.

  • Self-motivated, creative thinker.

  • Innovative and creative with strong negotiation skills that will build successful long-term strategic relationships.

  • Strong Collaboration Skills and Team Player; seeks the mutually beneficial wins for the customer and the company.

  • Business Acumen
  • Project Management

  • Research & Strategy

  • Business Intelligence Strong Analytical and Problem-Solving skills

  • Demonstrated Excellent Customer Service with External and Internal Customers

  • Technical Skills

  • Excellent interpersonal skills as well as verbal and written communication skill

  • Must be highly organized with strong ability to multi-task.

  • Able to assess competing demands and determine appropriate direction.

  • Proven ability to learn quickly and adapt to changing environment.

Minimum Education and Experience:

  • High School Diploma required.

  • 2 years working in a sales environment required.

  • Demonstrated strong technical and business aptitude required.

Preferred Education and Experience:

  • Bachelors degree or combination of education and similar experience preferred.

  • Background in petroleum or relevant industry preferred.

Licenses, Certifications and/or Registrations (note if Required or Preferred):

  • NA

Equipment and Software Requirements:

  • Customer Relationship Management (CRM), Salesforce experience highly desirable.

  • Proficiency using ERP software.

  • Highly Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Position Location/Working Conditions/Equipment

Office Environment


Equipment Shop

Customer Locations

Exposure to chemicals

High noise environment


Dust, dirt, grease or other disagreeable elements

Exposure to moving machinery


Other, please describe: __________________________

Physical Requirements

Typically sitting at desk

Typically standing or walking

Typically driving company vehicle

Typically driving forklift, pallet jack, etc.

Typically bending, crouching, stooping

Repetitive wrist, hand or finger movement

Using tools requiring high dexterity

Frequent lifting (lbs.)

Occasional lifting (40 lbs.)


Office equipment

Simple hand tools

Cash Register

Fuel and/or lube related equipment

Heavy equipment (forklift, etc...)



I have read and understand the outlined position description above. I will perform to the best of my ability and will act in accordance with our Core Values at all times when representing Wilcox and Flegel. I understand the description is an outline and does not include every single detail or responsibility and such description may be changed from time to time at the discretion of the Company.

____________________________________________ _______________________

Team Member Signature Date Signed

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