Private Wealth Management Registered Client Service Associate - #8599971

Morgan Stanley


Date: Jan 14, 2022
City: West Conshohocken, PA
Contract type: Full time
Morgan Stanley
Private Wealth Management Registered Client Service Associate


Job Number:

3198052


POSTING DATE: Jan 13, 2022
PRIMARY LOCATION: Americas-United States of America-Pennsylvania-West Conshohocken
EDUCATION LEVEL: Refer to Position Description
JOB: Wealth Management
EMPLOYMENT TYPE: Full Time
JOB LEVEL: Non-Exempt


DESCRIPTION


POSITION SUMMARY:


Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered CSA assists with the development and growth of business through engaging and utilizing the full capabilities of the firm. This is a key role that requires an understanding of firm policies, procedures and firm capabilities in order to deliver the full firm to clients.


DUTIES and RESPONSIBILITIES:


CLIENT SUPPORT
    Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current
    Identify and assist with Firm services and solutions that support clients’ needs including banking products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile
    Confirm authorization and authenticate client when processing requests
    Onboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk, processing money movement transactions and handling estate needs as examples
    Input orders at the direction of clients and/or Financial Advisor(s), discuss reinvestment options and corporate actions with clients at the direction of Financial Advisors
    Prepare financial plans, client reports, and other materials for client meetings
    Review and take appropriate action on client account alerts

OTHER
    Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model
    Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars
    Actively engage in available training and education programs – including firm strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted/monthly field service professional and/or training calls
    Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance
    Proactively participate in firm initiatives directed by local management
    Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial Advisors



QUALIFICATIONS


EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:


Education and/or Experience
    Active SIE, Series 7 and 66 (or 63 and 65)
    Two or more years of industry experience preferred
    High School Diploma/Equivalency
    College degree preferred

Knowledge/Skills
    Strong industry, product, and branch procedures knowledge
    Exceptional writing, interpersonal and client service skills
    Detail oriented with superior organizational skills and ability to prioritize tasks
    Strong computer skills and knowledge of Microsoft Office products
    Team player with the ability to collaborate with others
    Ability to work in a fast-paced, evolving environment
    Goal oriented, self-motivated and results driven
    Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts

Reports to:
    Business Service Manager



Morgan Stanley

EOE committed to diversifying its workforce.

M/F/D/V

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