Client Management Training Manager - #8484022

Schneider Electric


Date: Dec 7, 2021
City: Louisville, KY
Contract type: Full time
Schneider Electric
Schneider Electric has an opportunity for a Client Management Training Manager in any U.S. location
Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 13 5 ,000 + employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment
http://www.youtube.com/watch?v=YtExntUe89c
Great people make Schneider Electric a great company
What do you get to do in this position?
  • Build a brand-new training department for the Global Client Management teams following the three Es of the Schneider Electric Learning Model (Experience, Exposure, Education)
  • Obtain an understanding of the energy industry, client requirements and deliverables, current procedures across teams, existing training resources and understand Client Management processes and procedures. Utilize this information to identify best practices and opportunities for standardization, centralization, and efficiencies to be cascaded across Client Management teams
  • Collaborate with leaders and teams across Client Management and the business to understand priorities of training development and execution
  • Create a training and onboarding plan for new employees within Client Management
  • Collaborate with various departments across ESS including Sales and Operations to ensure training increases collaboration and efficiencies
  • Create or coordinate existing specialized training depending on client needs and contracts
  • Implement ongoing training opportunities for all levels of Client Management, including back office, customer support and customer facing and upsells
  • Communicate established processes and training methods effectively across teams and departments to maintain consistency, accuracy, and reduction of re-work
  • Once created, proactively review and update training resources to keep current with processes and client needs
  • Communicate with managers to identify training needs and map out development plans for teams and individuals
  • Work with the Global Client Management Best Practices Team to evaluate, expand, and keep current the content available for our Client Management Team
As a federal government contractor, all Schneider Electric U.S. employees (including U.S. territories and Puerto Rico) must be fully vaccinated against COVID-19, subject to federal laws

Qualifications

We know skills and competencies show up in many different ways and can be based on your life experience. If you do no t necessarily meet all the requirements that are listed, we still encourage you to apply for the position
This job might be for you if:
  • 3+ years of related work experience, specifically creating and implementing training and learning opportunities
  • Familiarity with Client Management, Account Management and/or Customer support
  • Leadership skills
  • Understand different Learning Styles, Training Methods, Techniques, and incorporate into final course design to accelerate learning and increase success with different type of learners
  • Excellent Project Management, Time Management, Public Speaking Skills, Problem-Solving Skills, Prioritization skills, and both Verbal and Written Communication Skills
  • Proficiency in Word Processing, Presentation Software, and managing both Virtual and In-Person Training Sessions
  • Self-starter, highly motivated, positive demeanor and able to juggle multiple assignments simultaneously
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us: http://se.com/us/careers
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric
https://youtu.be/C7sogZ_oQYg
Let us learn about you! Apply today
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such
Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
As a federal government contractor, all Schneider Electric U.S. employees (including U.S. territories and Puerto Rico) must be fully vaccinated against COVID-19, subject to federal laws

Primary Location

: US-Kentucky-Louisville

Schedule

: Full-time

Unposting Date

: Ongoing

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