Revenue Manager, Hilton Knoxville TN - #8237075

PM Hotel Group


Date: Sep 16, 2021
City: Huntsville, TN
Contract type: Full time
PM Hotel Group
Summary of Essential Job Functions



  • Develop and recommend sales strategies, room mix and pricing. Responsible for reservations system, forecasting and reporting. Negotiate transient room rate contracts.


  • Develop, implement, monitor and control sales strategies; conduct sales strategy meetings to ensure the proper mix of group/transient guests while maximizing occupancy and room revenue


  • Compile data, analyze trends, develop accurate weekly and period forecasts and communicate to all departments to ensure appropriate staffing levels are maintained to provide quality of guest services while minimizing expenses.


  • Assist in developing, implementing, monitoring and controlling annual budget and marketing plans to assist in meeting or exceeding overall hotel goals.


  • Monitor, control and communicate inventory levels and room and rate restrictions to meet business objectives.


  • Negotiate rates for transient accounts to ensure the right mix of sales to maximize room revenue.


  • Establish, measure, monitor and effectively evaluate processes, polices, and procedures as well as supervise group coordinators


  • Communicate both verbally and in writing to provide clear direction to staff.


  • Comply with attendance rules and be available to work on a regular basis.


  • Perform any other job-related duties as assigned.


Required Abilities



  • Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Analytical and technical skill required. Working knowledge of reservations, front office, and Microsoft Office Suite to take full advantage of the revenue opportunities. Forecasting and creative revenue management abilities needed. Yield management skill required to evaluate business trends and communicate to properties the recommendations needed to take full advantage of revenue maximization.


Customer Satisfaction:


Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.







Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.



Safety & Security:


The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.



NOTE:


This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.



Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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