Housekeeping Supervisor - #7935699

Radisson Hotels Americas


Date: May 4, 2021
City: Phoenix, AZ
Contract type: Full time
Radisson Hotels Americas



With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel Group Americas is one of the largest, most dynamic hotel groups in the world. Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson.



At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters. More than our signature, it is simply how we do business and who awe are at the core. We strive to provided a meaningful employment experience with a focus on developing our team's talents because we believe our people are the center of our success. Your next opportunity starts here. Join a team of moment makers today!




ESSENTIAL DUTIES AND RESPONSIBILITIES:



  • Ensure all operational and safety procedures are properly followed

  • Inspects and approves employees work performance

  • Supervises all guest complaints as it relates to the operation

  • Demonstrate leadership and provides training for all housekeeping and laundry employees

  • Communicates effectively and works as a team player

  • Meets goals and expectations as it relates to the overall department and hotel operation

  • Establish schedules, work assignments and supervises payroll related items

  • Supervises all Radisson training requirements for the department

  • Develops and trains staff on all Radisson Operation Standards

  • Can work a flexible schedule and multi-task with housekeeping related tasks



1. Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies



  • Performs all shift checklist responsibilities & reporting requirements

  • Be familiar with Radisson Hotel, departments, hours of operation and services of the hotel

  • Answer basic Housekeeping related questions

  • Assist team with training, supplies and support to consistently provide quality guest rooms and public areas

  • Comply with federal, state and local laws

  • Properly maintains hotel keys and electronic cards (key control)

  • Completes maintenance work orders and will follow up accordingly

  • Supervises lost and found items in accordance with procedures

  • Inspects guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists

  • Maintains status reports for guest rooms and communicates effectively

  • Follows all guest room procedures including protocols with ‘do not disturb’ rooms

  • Actively participates in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ and Covid protocols

  • Participates in all departmental and hotel meetings

  • Participates in required training programs and supervises all housekeeping and laundry employees ensuring department completion

  • Runs all Housekeeping Reports

  • Reports any damage or hazards in the hotel

  • Reports suspicious activity in hallways or in the hotel

  • Answers the housekeeping phone and handles or supervises guest requests

  • Consistently walks the hotel for inspection purposes and reports accordingly





2. Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts. Ensures that the rooms and public space areas are spotless and continually restocked and straightened



  • Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals

  • Inspects rooms and public space areas continually

  • Determines appropriate staffing levels for forecasted business and schedules employees accordingly

  • Follow up providing employees with customer service, technical and safety training on an ongoing basis

  • Tracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.

  • Supervises the operation (and/or outsourced relationship) with the laundry

  • Monitors assigned departments with compliance to safety standards

  • Coordinates room availability with the Front Office Manager





3. Develops and implements strategies and practices which support employee engagement



  • Communicates performance expectations and provides employees with on-going feedback

  • Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential





4. Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations



  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

  • Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

  • Assumes the responsibility when the guest is not satisfied and uses their best judgment to provide 100% Guest Satisfaction



Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests




We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.



Visa Requirements:
We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.



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