Certified Medical Assistant - #7933617

Doctor On Demand

Date: May 4, 2021
City: Washington, DC
Contract type: Full time
Doctor On Demand

About Doctor On Demand

Doctor On Demand's mission is to improve the world's health through compassionate care and innovation. We believe that health is personal, and means so much more than treating illness. We're proud of the care we've provided over the years and the relationships we've developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient. It's as simple as opening the Doctor On Demand app on a smartphone or computer.

Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn't required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at DoctorOnDemand.

Job Summary:

The Certified Medical Assistant is responsible for providing patient care and assistance to patients, providers and pharmacies.


6a-3p PST M-F


  • Assist patients via telephone as part of primary care team including call backs and providing normal test results per provider instructions

  • Assist in patient care plans and chronic disease management through the collection of health information, vitals and other health history information that needs to be shared with the provider and other care team members. May give the provider's advice to the patient, however the CMA does not perform telephone triage

  • Provides health care support services for all patients (adult and pediatric) as established by clinic protocols and community practice standards

  • Assist in patient care coordination with patient referral tracking, goals and education

  • Handles calls and correspondence regarding pharmacy issues from physicians, pharmacies and patients.

  • Identifies and/or responds to inquiries, prescription issues, changes and refills

  • Document calls in case management system using established protocols to ensure resolutions provided are presented in a clear and accurate manner

  • Actively manages quality initiatives in collaboration with provider and clinical care staff

  • Maintains quality assurance logs

  • Creates and supports an environment which fosters teamwork, cooperation, respect and diversity. Establishes and maintains positive communication and professional demeanor with co-workers & patients at all times

  • Performs other related duties and projects as assigned. Assist with training of new hires. Attends required training as requested. Develop and maintain desktop procedures

  • Other duties as assigned.

Required Skills/Abilities:

  • Call center experience related to pharmacy or health care platform

  • Exceptional customer service skills

  • Experience working with web based systems

  • Ability to type 50+ WPM

Preferred experience/skills:

  • Knowledge of Healthcare and medical terminology

  • Exceptional customer service skills

  • Experience working with web based systems

  • Ability to type 50+ WPM

  • Knowledge of Healthcare and medical terminology

Education and Experience:

  • 2+ years experience in a healthcare, prefer a primary or specialty program working with chronic disease management

  • Medical Assistant Certified required.

  • HIPAA certified

  • Telecommuting experience is a plus but not required

Physical Requirements:

  • Ability to remain seated in a stationary position for prolonged periods.

  • No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and computer / laptops) may be required.

  • Good manual dexterity required to use common office equipment (e.g., computers, laptop, and mobile devices).

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, Doctor On Demand reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

Doctor On Demand provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, military and veteran status, or any other characteristic protected by federal, state or local law. In addition, Doctor On Demand will provide reasonable accommodations for qualified individuals with disabilities.

Other details

  • Job Function Clinical Operations Support

  • Pay Type Hourly

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