Account Services Representative - #7933428

Wesley Apartment Homes, LLC

Date: May 3, 2021
City: Atlanta, GA
Salary: $14 / hour
Contract type: Full time
Wesley Apartment Homes, LLC
Wesley Apartment Homes has established an in-house Accounts Receivable operation to provide a dignified and effective means of collecting and recovering delinquent rent and charges from past residents. We are looking to grow our team with an experienced Accounts Services Representative/Collector who desires to work in the 1st party environment. There is a steady pipeline of fresh accounts for our team members, with strong support from the apartment company to help maximize results
If you are a well-organized, highly capable team player with ethics, poise, and determination, this is a great opportunity to use your knowledge and skill to achieve your potential. Important qualifications for our team members are:
Key Responsibilities

  • Responsible for assigned account portfolio, working closely with former residents and in-house property managers to resolve open balances in a timely and efficient manner.

  • Initiate and follow up with a consistent plan of courteous communication, primarily by phone, email, fax and written correspondence.

  • Analyze and resolve payment discrepancies.

  • Document and maintain up to date credit and collections activities in our software (Simplicity Collect)


  • Strong written and verbal communication skills; must be extremely tactful in order to effectively handle sensitive credit and collections issues.

  • Commitment to problem solving and organized work flow

  • Detail oriented and able to explain data.

  • Ability to maintain composure under occasionally stressful situations.

  • Flexible and adaptable to changing priorities.

  • Ability to develop cooperative working relationships and internal and external contacts at all levels.

  • Positive attitude with customer service approach.

  • Experience working in a fast-paced, team environment.

  • Minimum 1 to 3 years of customer service and/or collections/accounts receivable experience

  • Commitment to follow appropriate laws, regulations and settlement guidelines including FCRA/FDCPE (certification a plus)

  • Experience with Yardi preferred, but not required


  • Accrued Paid Time Off Immediately upon hire

  • Apartment Discount

  • 401 (k) Retirement Plan with Employer Match

  • Employee Assistance Program (EAP)

  • Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D Insurance Policies. Access to Teladoc Services

Job Type: Full-Time Monday – Friday (weekends are not required)

Pay: $14.00/hour plus monthly bonus potential!

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