Social Services Program Coordinator - #7929414

Travis County

Date: May 2, 2021
City: Austin, TX
Salary: $48,531 / year
Contract type: Full time
Travis County
Job Summary

Are you a leader with a passion for ensuring that quality services are provided to a diverse population of individuals in need? If so Travis County Counseling and Education Services (CES) might be a fit for you. At CES our licensed counselors work daily to assess the needs of individuals involved in the criminal justice system. We determine what will help our clients reduce their risk of recidivism and relapse and increase their chances of becoming a productive member of the community. We appreciate that the individuals who walk through our door are experiencing a difficult time in their lives and look forward to providing them the respectful care they deserve. Our coordinators know that leadership is about motivating and challenging their staff to continuously develop their clinical skills so that they can provide the highest quality of services to our clients. They constantly seek to improve their own practice as leaders and create meaningful development plans for themselves and their supervisees. We'll be honest; CES isn't for everybody. If you hate working closely as a team, providing and receiving feedback on how to improve your practice, and working with clients who aren't always happy to be in your office, then we're probably not for you. But if you love working with challenging clients, inspiring staff who are eager to learn, and constantly pushing yourself to become the best leader you can be, then you need to apply. Now.

What does it mean to be a coordinator at Travis County Counseling and Education Services? Here our coordinators don't just manage staff; they inspire staff to engage in the continuous development of clinical and programmatic excellence through collaborative assessment and feedback. Our coordinators help to plan, develop, coordinate, and implement programmatic processes and then monitor those processes to determine next steps. They jump in and help provide clients services when there's a need and provide oversight to clinical staff through observation, individual and group supervision, and professional development planning.


This is the third in a series of three social services program-related job classifications within the Social Services job family. This classification is responsible for coordinating, participating in and monitoring the activities and functions of a social services program or programs. This classification is distinguished from a Social Services Manager, which has responsibility for an entire work unit. The Social Services Program Coordinator typically coordinates larger and more complex programs than a specialist, senior or lead staff position. This classification may require a flexible work schedule in order to meet the needs of the department

Duties and Responsibilities

  • Coordinates, supervises, trains, monitors and evaluates program activities and staff.

  • Plans, develops and recommends new or revised programs and goals and objectives.

  • Develops and schedules program work plans, oversees daily operations and coordinates program activities.

  • Determines, or assists in determining program priorities.

  • Evaluates program effectiveness to develop improved methods. Devises evaluation methodology and coordinates implementation. Analyzes results and recommends or takes appropriate action.

  • Monitors and approves program expenditures within established budget. May prepare or assist in preparing proposals for funding or funding continuation.

  • Serves as technical consultant for program and related policy and provides technical and problem solving assistance on program services. Participates in providing program services to clients.

  • Analyzes and reviews analysis of program and program policy issues.

  • Prepares periodic reports, financial analysis and statistical reports on program activities and program progress.

  • Serves as liaison with, and resource for community outreach and advocacy groups, service providers and others. Coordinates, improves and stimulates interest in the program and recruits program participants.

  • Plans, develops and conducts program-related educational sessions and training. Speaks to community and other groups.

  • Performs other job-related duties as assigned.

Minimum Requirements

Education and Experience:

Bachelor's degree in Social or Behavioral Sciences or a directly related field AND five (5) years experience in social services or a directly related field, including experience coordinating a program;


Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:

Licensed Professional Counselor; OR

Licensed Clinical Social Worker (LCSW) OR

Licensed Chemical Dependency Counselor (LCDC); OR,

Licensed Marriage Family Therapist (LMFT).

Valid Texas Driver’s License


Bilingual in English and Spanish

Master's degree in Social or Behavioral Sciences or a directly related field.

Knowledge, Skills, and Abilities:

Knowledge of:

  • Supervisory principles, practices and techniques.

  • Program coordination and oversight techniques.

  • Policies, practices and procedures within area of assignment.

  • Federal, State and Local program laws and requirements.

  • Advocacy groups, social service providers and community outreach organizations.

  • Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.

Skill in:

  • Program planning, development, monitoring and evaluation.

  • Conducting education and training sessions and public speaking presentations.

  • Referring clients to appropriate social services organizations and programs.

  • Problem-solving and decision-making.

  • Monitoring and recommending program expenditures.

  • Both verbal and written communication.

Ability to:

  • Coordinate, supervise and evaluate program staff and activities.

  • Analyze, research and evaluate findings.

  • Prepare administrative and statistical reports.

  • Serve as technical consultant and liaison.

  • Work with clients to facilitate access to social services programs and resources.

  • Work independently.

  • Manage time well and meet timelines.

  • Communicate effectively.

  • Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, community outreach and other organizations, clinical service providers, and the general public.

Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, driving, client/customer contact, and squatting to perform the essential functions.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Work Hours: 8:00 AM to 5:00 PM; Monday through Friday

Works occasional evenings Saturdays

Department: Travis County Counseling & Education Services

Location: 5501 Airport Blvd., Austin

Criminal Background Check Required

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